Remiah

Text Message Terms & Consent

Last updated: October 24, 2026

Remiah is an AI phone receptionist operated by RevSonar LLC. It answers the phone for local service businesses and, with the caller's permission, sends text messages on that business's behalf. This page describes that programme in full.

What is sent

  • Appointment confirmation. One message after a customer books an appointment with a business by phone, confirming the day and time.
  • Review request. One message after a completed job, only if the business has turned this on, asking the customer to leave a review.
  • Sign-up link. One message to a prospective business owner who calls Remiah's own sales line and asks for the link to be texted.

Every message identifies the sender as "Remiah for {Business}" or "Remiah". No marketing or promotional messages are sent. Message frequency varies with how often a customer books; typically one or two messages per booking. Message and data rates may apply.

How consent is given

There are two ways a person comes to receive a text, both on a recorded phone call, and both by saying yes to a direct question. Consent is never a condition of booking or of any purchase. The full scripts follow; the receptionist says these words, or words very close to them, every time.

1. Booking an appointment with a local business

A customer calls a local service business - for example, Acme Plumbing - whose phone is answered by Remiah. The question is asked only once an appointment time has been agreed; a caller who leaves a message or asks for a callback is never asked and never texted. The call goes:

Receptionist: "Thank you for calling Acme Plumbing. This call may be recorded. How can we help you today?"
Caller: describes the job and agrees a time.
Receptionist: "What's the best number to reach you on?"
Caller: gives a number.
Receptionist: "I've got Tuesday at nine thirty penciled in - we'll call you shortly to confirm. That's at 120 Main Street, and the best number to reach you is 602, 555, 0199. Is all of that right?"
Caller: "Yes."
Receptionist: "Is it all right if we text a confirmation of the booking to this number? It's one message per booking from Remiah for Acme Plumbing, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help."
Caller: "Yes." - or "No."
Receptionist (after yes): "Great, you'll get that text shortly."
Receptionist (after no): "No problem." No message is ever sent to that number.

After a yes, the customer receives one confirmation: "Remiah for Acme Plumbing: you're booked Wed, Oct 28, 9:00 AM for Water heater repair. To change it, call (480) 555-0100. Reply STOP to opt out." If the business has turned review requests on, one more message follows the completed job. The answer is stored with the booking and the call recording.

2. Asking Remiah's sales line for the sign-up link

A business owner calls Remiah's own sales line to learn about the product. Near the end of the call:

Agent: "I can send you the link to sign up so it's waiting when we hang up - would you like it by text to this number, or by email?"
Caller: "Text is fine."
Agent: "That's one text from Remiah with the link, message and data rates may apply, and you can reply STOP to opt out or HELP for help. Sending it now."

The caller receives one message: "Remiah: here's the link to set up your receptionist - https://remiah.ai/signup Reply STOP to opt out." Nothing further is sent.

Stopping and getting help

Reply STOP to any message to opt out; you will receive one confirmation that you have been unsubscribed and no further messages. Reply HELP for help, or email support@remiah.ai or call (480) 571-1954. A business can switch customer texts off for its whole account in Settings. Carriers are not liable for delayed or undelivered messages.

Your information

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Phone numbers are used only to deliver the messages described above, through our messaging provider, Twilio. See our Privacy Policy and Terms of Service.